Receptionists are an important part of a variety of different industries and organizations. Receptionists are the first people that a client sees upon entry into businesses. They are usually the first line of communication when someone contacts the organization by phone. Receptionists also need to multitask, which may mean answering phones, responding to emails, or performing other clerical duties.
Even though you may have all of these qualifications and more, you’ll need a solid resume to convince an employer to consider you for a position and trust you with his business’s customers. Consider the following for writing a resume that is sure to get noticed by hiring managers:
1. Be sure to include all of your contact information.
The heading of your resume should include all of your contact information, including your name, address, phone number and email address. This is usually located at the top of the page and may be in a larger, bold font or centered for emphasis.
2. Write a creative objective that will show the hiring manager know that you care about his business and helping to make it successful.
Obviously your primary objective is to get the job for which you’re applying. But instead of just stating the obvious, show your potential employer that you want to support to the company by putting your skills to use – like your ability to multitask, be organized, and perform clerical tasks efficiently. However, don’t get caught up in an overly descriptive objective. Keep it short and simple.
3. Emphasize your strengths as a receptionist.
Highlight the skills you have that make you the receptionist that the company wants to hire. Often, a good rule of thumb is to focus on the skills you have that are used in the company’s job description. A receptionist must have excellent clerical and customer services skills, and may be expected to use particular software programs. Provide specific skills you have that relate to the job.
4. Include your work experience and education.
You should list your work experience in chronological order, beginning with the most recent job you held. Include anything you’ve done that makes you qualified for the position for which you’re applying. Be sure to note anything relevant, including customer service, administrative tasks, or clerical skills you have. Your education background should be in a similar format – beginning with the most recent.
See the sample below for how your resume may look:
2374 Dublin Avenue
Orlando, FL 32835
Looking for a challenging position to put to use a strong background in clerical and administrative abilities, paired with excellent organizational and communication skills.
• Highly proficient in all Microsoft Office applications
• Strong ability to manage time and stay organized
• Professional communications skills, both in person and over the phone
• Functions well in a fast-paced, exceedingly challenging environment
Front Desk Receptionist
Don Kenney Ford Dealership, February 11, 2009 – Present
• Greet all customers in a timely and professional manner
• Manage the initial client paperwork for the dealership
• Assist with payroll processing and training of new employees
• Answer phone for the dealership and forward calls to the appropriate departments
• Handle all incoming emails; determine whether to forward to another department or answer on behalf of dealership
• Perform secretarial tasks including booking meeting rooms, scheduling appointments, handling mail and faxes
• Process all incoming emails and deliver to the appropriate destinations
Orlando Education Group, Inc., April 6, 2002 – February 2009
• Answered all inbound calls; directed them to appropriate individuals
• Greeted guests and guided them to offices or meeting rooms as needed
• Handled confidential and delicate customer service issues
• Provided customer service via phone and in-person to all clients
• Maintained front desk and lobby areas to ensure cleanliness and a good first impression for the company
Associate of Arts in Business Management, May 2006
Orlando Regional Community College